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Jersey City, NJ

Date of publication: 04-24-2019
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On behalf of our client, the US Branch of an Italian Headquartered Travel Agency, In Job New York is looking for a

Reporting to the Operations Manager a successful candidate based in Jersey City, NJ will be responsible facilitating professional, accurate, cost-effective travel arrangements for all clients within their company’s guidelines and standards.

Main Responsibilities:
•    Complete travel arrangements for clients’ air, hotel, car rentals, trains and ground transportation arrangements at the lowest possible price within corporate travel guidelines and the client’s travel policy
•    Review, monitor and work queues daily
•    Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
•    Promotes a productive and harmonious working relationship with and between other company employees to foster and enhance the common goals of the organization
•    Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, updates, etc) are compiled to the client’s satisfaction
•    Research and provide solutions to any travel related problem clients may have experienced with arrangements 
•    Be fully informed on all airline rules and regulations, tariffs and fare requirements and accurately apply this knowledge to all travel arrangements
•    Knowledge of re-routing and exchange processes


•    Minimum of 2 years of experience as travel agent for a travel agency 
•    Proficiency in SABRE required 
•    Proficient with International itineraries and rate structures 
•    Experienced and comfortable with premium travelers
•    Great attention to detail
•    Experience with Concur Travel 
•    Positive Attitude and a Team Player
•    Knowledge of Italian preferred

We offer:

•    Competitive compensation package

We are an equal opportunity employer

Travel & Tourism

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