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Account Manager (Sell-In)


Date of publication: 20-07-2018
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On Behalf of our VIP client expanding in the UK, providing a range of services which include VAT/GST refunds, dynamic currency conversion, POS and retail technologies, customer intelligence, marketing services and publications, training and education and consultancy services. IN JOB UK&IRELAND is looking for a

Account Manager- (Sell-in)

Nature and aim of Account Manager- Sell-in position

The holder of this position is responsible for managing and developing an assigned merchant portfolio selling a range of Client's products and services including – Financial Services: Tax Free Shopping (TFS), Currency Choice (DCC). Account Development products including - Marketing Services, Business Intelligence and Training Programs at both clients Head Office and Store level. Also to attract and gain new Business Accounts.


Accurate account management delivering Head Office objectives:

  • Delivery of sales targets.
  • Delivery of new business targets and cross sell GB products to existing accounts.
  • Delivery of account specific contractual obligations.
  • High level Relationship Management.
  • Creation and delivery of account plans for all accounts.
  • Monitor and manage debts level of assigned accounts and minimise bed debts exposure.
  • Improve merchants knowledge and expertise with our services.
  • Accurate use of our ‘CRM’ system to plan, record and report account specific activity.

Accurate account management delivering at Store Level objectives:

  • Delivery of account specific contractual obligations & agreed activities at store level.
  • Delivery of all in-store staff training on Tax Free, Currency Choice.
  • Support of terminal installations.
  • Maximize TFS business (Issue Ratio and Refund Ratio management).
  • Maximize DCC business (Hit Rate management).
  • Business Statistics analysis, presentation, discussion and action with Store Managers on a regular basis as agreed by Sales Manager.
  • Action plans and store visits in line with company segmentation model.
  • Accurate use of CRM to plan, record and report account specific activity.

Main KPI’s

  • Net Turnover TFS, CC, Media, GB Online.
  • TFS Refund Ratio.
  • CC Hit Rate.
  • New business for TFS, CC, Media.
  • Ageing.
  • Cross selling to existing accounts.

Relates to / cooperates with

Main Function interactions:

  • Country Manager, Sales Manager, Marketing Manager, Partner Relationship Manager & MS Manager

Main cross - Function interactions:

  • Media, Marketing


  • 1-2 years’ experience of account management ideally in the FMCG, retail or financial services.
  • Proven experience of winning and developing new business.
  • Strong interpersonal, verbal and oral communication skills.
  • The ability to learn on a steep learning curve.
  • Driven and enthusiastic individuals, who can use their own initiative.
  • The skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs.
  • Strong negotiation and influencing skills.
  • Good use of time management skills, can demonstrate ability to prioritise
  • Results-orientated with a proven track record of achieving targets
  • Good organizational skills with the ability to work for periods unsupervised
  • Ambitious and hardworking, with a genuine hunger for success
  • PC Literate. Competent user of Microsoft Office and spreadsheet applications

We Offer:

  • Up to £33,000 annual gross per year plus 20% annual bonus.
  • Pension scheme.
  • Gym membership.
  • To be part of an international Team expanding in the UK.

In Job UK & Ireland is an equal opportunity employer



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