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New York, NY

Date of publication: 08-29-2017
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On behalf of our client, a luxury travel and handbag company, In Job New York is looking for a


Reporting to the Operations and Customer Service Manager a successful candidate based in NYC will be responsible for handling customer service duties between the company and the department stores they partner with, as well as the online accounts, making sure all orders are processed correctly and any errors are mitigated efficiently.

Main Responsibilities:

  • Responsible for the accurate and timely processing of customer orders
  • Manages Independent stores, consignment and online accounts
  • Handles customers with EDI system, processing orders daily and timely transmitting ASN and invoices
  • Answers customers and sales force inquiries about orders, history, status and requests for changes, accessing our internal systems to obtain and extract relevant information
  • Handles incoming telephone calls and e-mails from customers and sales personnel, providing accurate and timely service, ensuring a high degree of customer satisfaction
  • Handles incoming telephone calls and e-mail from consumers, proving information on products and repair inquiries
  • Responsible to approve, confirm and fully manage all customer returns, ultimately issuing credit notes
  • Investigates and resolves customer delivery and pricing issues as they arise, ensuring thorough investigation of each case, in a timely manner
  • Collaborates with the Sales and Accounting department to convey information and resolve customer inquiries and complaints
  • Creates synergy to streamline workflow, being able to prioritize special requests


  • Bachelor’s degree
  • Minimum 1 year of customer service experience
  • Experience working with small retailers and end users
  • Skilled in the use of MS Outlook, Word, and Excel
  • Experience with AS400 system preferred
  • Experience with main EDI portals/ Providers (CommerceHub, SPS Commerce, Intertrade, GXS, DiCentral, Vendor Central, VendorNet) preferred
  • Ability to quickly and seamlessly adapt to change 
  • Strong customer service skills and effective time management abilities
  • Effective problem-solving skills

We Offer:

  • Competitive salary and benefits package
  • Medical Coverage / 401K Plan

We are an equal opportunity employer


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