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Customer Service Associate


Date of publication: 09-30-2016
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On behalf of our client, an international company with Italian headquarters that provides display systems & services for retail, In Job New York is looking for a


Reporting to the Customer Service Director a successful candidate based in Moonachie, NJ will be responsible for providing customer care for Account Executives and Customers as well as to serve as a liaison of communication between the Sales and Project Management Teams, Supply Chain, Billing and Warehouse.

Main Responsibilities:

  • Correspond directly with customers either via email or phone.
  • Respond promptly to customer inquiries regarding company products.
  • Obtain all information needed to handle product and service inquiries.
  • Process quotes and submit to customers.
  • Submit all required forms to customer for account set up. 
  • Process orders, changes and requests from the customers or from the Account Executives.
  • Make sure necessary paperwork is there to avoid issues on payments
  • Provide availability on stock or ETA’s to customers.
  • Compile, organize, and follow up on ETA’s supplied from Supply Chain. 
  • Coordinate with the warehouse the delivery schedule to meet customers on site dates and providing information on what is needed for the delivery.
  • Contact customers to notify them of all shipping and delivery information pertinent to their order.
  • Update internal system for purchase orders, order confirmations/invoices/ship notices.
  • Handle and resolve customer complaints or direct them to the appropriate person.
  • Process customer exchanges or return authorizations of our merchandise according to our established department policies and procedures.
  • Work closely with the Accounting Department to resolve disputed credit items.
  • Process Commercial invoices and NAFTA certificates for customs purposes.
  • Update weekly sales report to send to Account Executives and CFO.
  • Process, organize, and maintain blanket orders in our system.
  • Update monthly inventory spreadsheets for certain customers.
  • Process orders and update shipping information in the Gap CPM toolbox system.


  • 2-4 years of experience in a Customer Service role
  • Ability to multi-task and problem solve with clear verbal and written communication skills
  • Proactive attitude with excellent documentation and follow-up skills

We Offer:

  • Competitive salary and benefits package

We are an equal opportunity employer

Functional Area
Architectural and Design Services

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